Data compliance is our priority

A camera at your workplace and processing images in the cloud can quickly have a bad aftertaste when it comes to GDPR compliance and the privacy of your employees and customers.

At Visiolab, we take these concerns seriously, so we created a guide for managers and data privacy officers.


We understand the importance of
your data and GDPR compliance.

That is why we put it at the core of our design

At Visiolab, we fully support and embrace data privacy for employees and customers alike and put a high emphasis on GDPR compliance. That is why we implemented a set of principles and are constantly developing features that embrace this further. We implemented and developed these guidelines from the very beginning and it is a vital part of our DNA when it comes to product development.

data privacy and data security at the heart of our development

Your data is our responsibility

We follow the principle of data frugality

Dealing with personal data

Our approach on personal data is simple. We only manage what we really need to provide great self-checkout experiences. Our system does not need personal data beyond the one needed for you to properly manage your menu and self-checkouts.

Full transparency and clarity for our customers

Data Processing Agreement (DPA)

Our DPA ensures clarity and transparency for you. We act by strict policies and implement those before our collaboration.

No personal data if there is no need to

Process of data anonymization

We strongly follow the principle of data frugality which means that we don't store any data that we don't need to provide exceptional value with our solution. For the core features of our systems, we don't require to collect or store any personal information. That is why we are using data processing methods to anonymize all data when training or using our A.I.-based self-checkout solution.

Commonly asked questions about our privacy policy and GDPR compliance

What personal data is collected and stored


No personal data is intentionally being collected and stored. If there is a case that any personal data accidentally reaches our system and is being detected, it will be deleted.

Is the camera surveiling employees and customers?


No. Firstly, the system is installed in such way that the field of view of the camera is not capturing any imagery of users. Additionally, the camera is not recording and especially not sending any recordings to a remote system. Instead, the trained algorithms are being executed on the device. Hence, there is no surveillance risk.

Who can view the data?


Our internal customer success and service members as well as A.I. developers are the only people with access to canteen data to provide an improved service experience to customers and use the data to provide you with more valuable functions. No one outside of the VisioLab organization however has access to your data.

Where is data being stored?


All data is stored safely, securely and compliant in the cloud on instances in the region of our customers. Data of customers in the European Union are being stored within EU territory while U.S. client data is being stored in the U.S.A.

Is VisioLab interested in personal data?


No. We follow the principle of data frugality and don't store any data that is not necessary for the technology and customer experience. VisioLab does not have any interest in storing or processing personal data of any kind unless it's relevant for the product experience.

Is the data transfer secure and encrypted?


All data is encrypted in transit at rest using state-of-the-art encryption standards.

How long will data be stored?


Non-personal data is stored indefinitely. If any perosnal data should reach us, it will immediately be deleted once detected.

How does the company protect data from unauthorized access or misuse?


We use various techniques and technologies such as multi-factor authentication and least privilege principles to ensure that only the employees have access to the data they really need to do their job. We restrict any additional data transparency if it is not needed to do the job.

What happens when someone puts their face under the camera?


Our technology and advanced algorithms are built in a way that they intelligently ignore anything that is not linked to its purpose of food detection. Hence, in case someone would hold their face underneath the system and try to make an image of that, it would simply ignore it and therefore not store it in the cloud. This is one of the many feature-level data privacy measures that we put in place to provide the most privacy concerned solution in the market.