Moving from human to machine

March 3, 2023


it's hard to imagine many aspects of life without artificial intelligence. On Google, we get answers to our questions in seconds. With DeepL, we can generate precise translations without having to hire expensive translation agencies. With its Alexa product, the Internet giant Amazon has shown us that artificial intelligence can take over various tasks in everyday life, such as switching on the light, playing your favorite song, or turning off the TV.

The software behind AI is still in its infancy, but offers enormous growth and development potential for the future.

AI in the catering industry

In particular, company restaurants and canteens can work more efficiently with the help of AI, evaluate existing data and use it for business growth. The use of AI supports the minimization of resource consumption. Detailed data analytics can be used to measure exactly how much food needs to be purchased to avoid waste.

Large foodservice operations such as McDonalds and Starbucks are pioneering the use of AI in the foodservice sector. In some cases, robots are used for cooking and baking operations. Even the packaging of food and beverages is already automated in many cases.

Benefits of artificial intelligence in the hospitality industry

Due to demographic changes, companies are facing a challenge related to staff recruitment. During the pandemic, the restaurant industry lost 23.4% of its staff. Recruiting and training new professionals costs not only time but also money. For example, an annual average of 18 sick days are taken by cashiers, in part due to heavy workloads. In addition, the number of sick days is driven up by vacation entitlements. The process of billing at the conventional cash register is time-consuming and prone to errors, as work has to be done under high time pressure.

Efficient AI solutions offer the advantage that they usually enable simple and fast scaling of the offering. A technically high-quality digital solution can be easily implemented in a single restaurant as well as in an expansion with 20 stores. Self-service terminals are already common in many restaurants.

Digital solutions such as the Blink app from VisioLab speed up the payment process. Food and drinks are automatically recognized by a camera. Within seconds, the order is booked into the POS system and contactless payment can be made.

Overall, the entire checkout process is significantly accelerated, resulting in the minimization of time and costs. The costs saved can be invested elsewhere, thus significantly driving business growth.

Explore our Stories

Facing personnel deficiency with digital solutions

Facing personnel deficiency with digital solutions

Since the Corona crisis, there has been a real shortage of staff in catering establishments. Due to numerous lockdowns, they have been reorienting themselves professionally.

3 Reasons for automatic payment systems

3 Reasons for automatic payment systems

Self-service checkouts are the trend. According to an EHI study, self-service checkouts were already in use in more than 1,200 retail stores in August - in the restaurant trade, the checkout without cashier is still new.

The history of the cash register: from slide rule to camera

The history of the cash register: from slide rule to camera

The classic cash register with a drawer for cash has faithfully accompanied us for more than a century. Yet in just a few years, it could be a relic of the past.